Free Support Options

Free support options are included with your IMS purchase. We provide you with multiple channels of support that we hope will accommodate anyone's needs. The IMS support program truly offers the "Free" in Freedom.

Free Help Desk

Your IMS comes complete with the profession's most extensive Help Desk options. Here you will find all of your support options contained in one helpful area.

Free Network Blog Forum

One of the most powerful inherent features of your IMS is the ability to instantly connect with other IMS users throughout North America. This networked approach is amplified in your ability to post questions or share ideas at anytime using the IMS blog forum. Many have found this medium both helpful for resolving their questions, and also with working as a group to come up with recommendations on what next features and enhancements they would like to see in their system.

Free Video Tutorials

Your system already comes with an extensive list of video tutorials. These continue to evolve and grow and are very helpful for reviewing something that you have simply forgotten how to do or if the unforeseen turn over requires new staff to quickly get up to speed on the system.

Support Avenues

Email Support

Email Support is still one of the most efficient and effective support forms we offer. Sending your support request or question by email provides the room to copy / paste any error that may have occurred or write a clear, more detailed question. It also allows our team of IMS specialists to have a permanent log of the issue in case it needs to be moved up to a different level of expertise.

Report a Problem

A quick and simple method to report a minor issue encountered while working in your system that does not require a support call. Our team will quickly review the problem and initiate an immediate fix.

Phone Support

Phone support is available Monday to Friday from 8:00 am - 5:00 pm. E.S.T. One of our knowledgeable IMS specialists will be pleased to assist you on any matter relating to your IMS.

After Hours Emergency Support

In the event that a situation arises outside our regular business hours, we still offer an emergency phone support option. Your call will be dispatched immediately to our Technology Team members and they will respond back within minutes. Due to the additional cost of the calls, and the overtime hours for the staff, the emergency support call costs $65 per incident. We encourage you to contemplate one of the other free support channels before resorting to this option in order to avoid any charges.

Workshops

In-house workshops are held regularly throughout the year at the IMS offices. Additionally, exciting workshops are held in popular locations that allow you to combine a bit of a much deserved break with the opportunity to learn how to master your IMS and be the first to catch a glimpse of the next upcoming release of features and applications.

Matthews Sales Reps

As always, your Matthews sales rep is a valuable resource, even if it is only helping to put you in touch with the right IMS Specialist that can help solve any problem you may have.

Certification Program

Enhance your resume with a full training on the revolutionary IMS. A growing number of firms throughout North America are switching to the IMS to handle all of their software needs. With this program you receive Full Certification allowing you to attach the certificate on your resume giving you one more advantage over others applying for that important position.

The cost of the certification program is only $295 and consists of (3) one hour training sessions and then a test review. If you are interested in signing up, contact us today (just mention the Certification Program in the comments).