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SympathyCast™

This innovative technology has been incorporated into the IMS as one of our most attractive features by the national leader of webcasting: SympathyNet.com.

This solution is affordable to any firm regardless of size and, feature for feature, rivals anything that is out there. Best of all, it's backed by a company that is committed to a long term investment in their valued customers. We're here today, and we'll be here tomorrow.

This high-quality live webcasting service allows families and friends of the departed, who are unable to attend the event due to various causes, to be a part of the service live via the internet. The events can be password protected for privacy. The events are all viewed through the Book of Memories™ memorial website that is auto-generated from your system at no cost to you or your families. Services can be viewed live, or delayed broadcast, or can be simulcast throughout overflow areas of your facilities.

An outline of this program is:

  • All equipment necessary is provided at no charge (limited time offer), and all you will need to provide is a Windows-based computer and a high-speed internet connection
  • Events are 100% private and are password protected
  • Free, ongoing technical support and training for your employees is provided
  • The system is easy to learn and use
  • It will take less than three minutes to create an event
  • SympathyNet.com provides you with a residual income opportunity
  • Complete fail-over system with redundant servers back-up, and 99.9% up-time reliability
  • Video runs up to 30 frames per second, providing TV-quality viewing
  • MP3-quality audio
  • Free marketing materials are provided for your funeral home
  • Free live event demo
  • Our equipment can be used to Simulcast the event for overflow crowds throughout areas of your facilities
  • One Touch personalized DVD creation of the event is an available option
  • Month-to-month service with no long-term contracts or commitments

Through our exclusive arrangement with SympathyNet.com, you will be provided with a complete turnkey live webcasting solution tailored to the funeral industry. This service enables your funeral home to offer LIVE webcasting services to the families you serve, and is here to help you offer an outlet to your grieving clients and help them convey that further. This advanced service offering is based on technological breakthroughs, allowing your customers' loved ones to stay connected via the internet through your website and many firms are using the service as a revenue-generating enhanced service offering to their clients' families.

With this easy to use solution and ongoing free training for your employees, just a few simple clicks will get you started. Linking from your firm's website and the clients' Book of Memories™, grieving family and friends that could not attend the event in person can now view the funeral service live or on demand from anywhere in the world in real time with a high-speed internet connection.

You will be offering them a memorial dedicated to the deceased where they can add photos and videos, post condolences, and interact with one another. When the service is over, the on-demand video of the funeral service will then be a part of the Book of Memories™ page for future viewing and interaction.

The Matthews IMS is dedicated to helping grant your customers this amazing opportunity: an opportunity to remember those they have lost, and to be a part of the grieving process with those they love.

Speak to your Matthews sales rep or contact SympathyNet directly to learn more about how this exciting, integrated component is yet one more feature that sets your firm apart.